Knowledge Base
  • Getting Started
  • Registration
  • How to add an Account
  • Custom Configerations
  • Advanced Analytics
  • Target List
  • Engagement Calculator
  • How To Set Up Mass Story Engager & Best Settings
  • How To Get Better Results
  • Examples For Question Answers
  • BEST SETTING FOR Main - Aged Accounts. :
  • BEST SETTING FOR Slave - Fresh Accounts. :
  • BEST SETTING FOR Verified Accounts. :
  • What is story parsing speed
  • Untitled
  • Automation
    • Mass Poller Pro
      • Accelerators
      • Likes
    • Auto Repost
    • Super Follow
    • Super Unfollow
    • Hyper DM
    • Automations
    • Metioneer
    • Setup DialogFlow agent for Our Instagram Chat Bot
  • Others
    • Spintax
    • Frequently Asked Questions
    • Account Settings and Security
    • Account Settings and Security
  • Billing And Payment
    • Billing & Payment
  • TROUBLESHOOTING
    • Instagram Feedback Required Error
    • Missing Caption/First Comment
    • Re-login Required
    • Instagram account banned/deactivated
    • Account Settings Lost Or Bot Deactivated
    • Can't Connect Your Instagram Account?
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  • Clear Browser Cache And Cookies
  • Re-add Your Account

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  1. TROUBLESHOOTING

Account Settings Lost Or Bot Deactivated

If your KrystalGrowth or Mass story engager settings disappear or the bot keeps being deactivated and you don't know why this page should help.

Clear Browser Cache And Cookies

This is the first port of call if your IBF or Hyper account settings seem to be playing up. Navigate to your browsers settings page and clear the cache and cookies. Refresh the IBF page and you should now be able to change your settings without loosing anything.

Re-add Your Account

If the problem persists then you must delete the Instagram account from the IBF accounts page. You can then re-add the account and the problem should disappear.

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Last updated 5 years ago

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