---
description: Answers to frequently asked questions
---

# Frequently Asked Questions

## Can I add a custom proxy address? <a href="#can-i-add-a-custom-proxy-address" id="can-i-add-a-custom-proxy-address"></a>

Yes, you can. It is recommended to use a proxy from the same country as country used to login to the Instagram account through browser/mobile device.

Instagram now detects **static IPv4 and IPv6** addresses that are masslooking stories and blocks IP addresses for 12 hours. If you using masslooking feature, you must use a **dynamic mobile proxy** or rotate ipv4 / ipv6 proxy.

The custom proxy should match following pattern: [http(s)://ip:port](http://ip/:port) OR [http(s)://username:password@ip:port](http://username:password@ip/:port).

In order to add a custom proxy, please use the following steps:

* **Login** to your Instagram Bot Follower account.
* **Select Accounts** from the left hand side menu.
* **Click** on the **three dots** at the upper right corner of the account you want to add a custom proxy to.
* **Click Edit** from the drop down box.
* **Select Custom** from the dropdown list at the Proxy (Optional) section.
* **Add in** your **custom proxy** address as indicated by the example pattern above.
* **Add in** your Instagram accounts **password**.
* **Click Save Changes**.

**Our recommended proxy provider:** You can purchase your own **private 4G proxy** from one of our approved sellers [here](https://frogproxy.com/buy-your-proxy/).

Instagram (and other social networks) doesn’t know that you are using a proxy, so your **trust score increases**, there are **no blocks**, there is **no risk of ban**, and the **IP changes automatically**.

{% hint style="info" %}
To add your own proxies to our dashboard we will need to whitelist our server ip in your proxy provider dashboard

Our server Ip is : 158.69.48.74
{% endhint %}

## What is a custom proxy? <a href="#what-is-a-custom-proxy" id="what-is-a-custom-proxy"></a>

A custom proxy is a proxy address purchased and managed by you.

You can select a proxy from from the drop down list once logged into your account or you can purchase your own proxy address from our approved sellers.

## How do I change my proxy address? <a href="#how-do-i-change-my-proxy-address" id="how-do-i-change-my-proxy-address"></a>

You can easily do this on the Accounts section.

In order to change your proxy address, please use the following steps:

* **Login** to your Instagram Bot Follower account.
* **Select Accounts** from the left hand side menu.
* **Click** on the **three dots** at the upper right corner of the account you want to add a custom proxy to.
* **Click Edit** from the drop down box.
* **Select** a proxy from the dropdown list at the Proxy (Optional) section.
* **Add in** your Instagram accounts **password**.
* **Click Save Changes**.

## Error Messages Related To Proxies <a href="#error-messages-related-to-proxies" id="error-messages-related-to-proxies"></a>

If you see the following error, it means that your proxy or IP has been rejected by Instagram:

"Sorry there was a problem with your request"

In this instance you must change your proxy and enter it into the account on Krystal Growth.

We recommend that you use mobile proxies or proxies with dynamic IP rotation.

## Is Krystal Growth safe for use? <a href="#is-instagrambotfollower-safe-for-use" id="is-instagrambotfollower-safe-for-use"></a>

We have taken all security measures to reduce the ban rate. If you follow our recommendations, there shouldn’t be any problem.

**Recommendations:**

* It is not recommended to use our service and other third-party services simultaneously. If you have used another service provider, it is necessary to wait for 24 hours before starting our service.
* It is not recommended to act on your own (like, follow, unfollow), when using our service.
* Do not perform any actions in your account, when our service is running.
* Try not to sign in to your account from different devices and IP addresses (use not more than 3 IP addresses).
* We recommend you link your Instagram account to your Facebook account.
* Specify your phone number in your Instagram account.
* It is required to avoid constant confirmations by phone.

**For new accounts:**

* Consider all aforementioned recommendations
* Create a minimum of 9 posts
* Always create captions and use hashtags with each new publication
* Post once in two days, once a day will be even better
* Publish not more than 3 photos at a time, and not more than 6 photos a day
* Fill in “Name” field in your Instagram profile

## What Is The Automation (Following, Liking, Commenting) Speed? <a href="#what-is-the-automation-following-liking-commenting-speed" id="what-is-the-automation-following-liking-commenting-speed"></a>

We **strongly recommend** using the Auto speed. Other automation speed options are listed below:

**Very Fast:** 25 request/hour **Fast**: 20 request/hour **Medium**: 15 request/hour **Slow**: 10 request/hour **Very Slow**: 5 request/hour **Auto**: from 1 req/hours to 5 req/hour

## How many followers can I get with KrystalGrowth? <a href="#how-many-followers-can-i-get-with-ibf" id="how-many-followers-can-i-get-with-ibf"></a>

Since we do not sell followers or likes but offer an automation service, the number of followers earned can vary greatly from one user to another.

It depends on several aspects: To get more targeted users interested in your instagram profile, you should apply the correct settings. Be sure to activate the Follow Automation and Likes automation option. You’ll get 2-3 times more comments than with likes automation only. Your account should provide high-quality content updated on a regular basis.

We recommend that you create a new post once a day at least. Let us note that some accounts can gain more than 2000 new followers per month, while the others – 200 followers, new accounts – far less. This gain basically depends on the quality of the content and correct promotion settings.

## Does this service attract real or fake followers? <a href="#does-this-service-attract-real-or-fake-followers" id="does-this-service-attract-real-or-fake-followers"></a>

All the followers you get through Krystal Growth are real and take the follow or like action by their smartphones and not by bots.

## Do you provide a log for the automation activities? <a href="#do-you-provide-a-log-for-the-automation-activities" id="do-you-provide-a-log-for-the-automation-activities"></a>

Yes, each automation service has its own activity log for each instagram account so you can get the following:

* Which automation service working better.
* Which targeting option working better.
* Is it a good requests rate or it needs justification.

## How do I delete my Krystal Growth account? <a href="#how-do-i-delete-my-ibf-account" id="how-do-i-delete-my-ibf-account"></a>

To delete your account you must provide us - by sending an email to admin@Krystalgrowth.com - the following information:

* The name of the email used for registration
* The name and surname used during registration
* The date of registration
* Confirmation that you want to delete your account from the platform

We will then delete your account from our servers.[\
](https://help.instagrambotfollower.com/automation/hypervote)
